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Serve (Xiamen) New Energy Co., Ltd.

Home> Faq
Q: How your products and services benefit an installer?

A: 1) Pre-assembly makes installation faster; 2) Quick production and shipping; 3) Design is strictly based on wind and snow load according to structural design code; 4) Design solution and quote within 48 hours; 5) High quality parts.

Q: We use thin film frameless solar panel in this project. Do your mounting products adapt to thin film solar panel?

A: Yes, of course. Simply by adjustable thin film panel clamps, our mounting systems could work with frameless solar panels.

Q: The rib of our metal roof is trapezoid, but we don’t want commonly used penetrating solution, do you have any alternative solution?

A: Yes, we have. In this case, you can use adhesive to attach the clamps to trapezoidal roof ribs. The adhesive we provide is structural adhesive, durable for more than 20 years.

Q: My metal roof is facing east and west, but can I tilt my panels to the south?

A: Of course! By our solution, you can install combiner boxes or small inverters on the back of ground mounting systems or the side of a carport. We can also design a structure on metal roof to install combiner boxes or small inverters. Please tell us the installation holes and distance between the holes, so that we can design accordingly.

Q:Can we mount our combiner boxes/ inverters on your mounting system?

A: Of course! By our solution, you can install combiner boxes or small inverters on the back of ground mounting systems or the side of a carport. We can also design a structure on metal roof to install combiner boxes or small inverters. Please tell us the installation holes and distance between the holes, so that we can design accordingly.

Q: What are the material and the grade of fasteners?

A: All our fasteners are stainless steel, SUS304.

Q: How thick is the anodization on your aluminum profile? I am worried because our project is close to the sea.

A: Our aluminum profile’s standard thickness of anodization is 10 microns. However, we can make the anodizing thicker according to your requirement.

Q: Are your mounting systems including the bolts and nuts?

A: Yes. All our mounting systems include matched fasteners that you need to complete installation.

A: Our solar mounting systems are all designed to be used for more than 25 years, including the surface treatment.

A: Any Serve Energy’s mounting system comes with a standard 15 years warranty.

Q: How long do your products last?

A: Our solar mounting systems are all designed to be used for more than 25 years, including the surface treatment.

Q: Can we visit your factory to inspect the goods for the order?

A: Welcome to visit our factory to inspect the quality. We sincerely hope to establish an honest business relationship.

Q. What about the delivery time / lead time?

A: It depends on your order quantity and requirement. Usually it’s about 10 days if above 5mw, and 10~15 days over 5mw. If the order is larger, we can arrange partial shipment.

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